Top-tier extended after-sales service package
Designed for businesses aiming for the highest level of operational security and zero downtime, SensCare VIP is the most prestigious service package that maintains your system's digital and physical health at the highest level. VRemote maintenance and update frequency via IP packet is increased to six times a year, ensuring that system performance remains at the highest level at all times. Additionally, subject to being determined based on geographical location, our technical teams will be directly at your side in any critical scenario or system revision, with on-site maintenance at two locations as well as four on-site service points. For usage points in different countries, transfers and necessary official permits are not included in these terms and conditions.
Hardware faults are covered by a 3-working-day replacement guarantee, and user requests receive 24/7 priority support, combined with VIP service quality to minimise infrastructure risks. In addition to unlimited software installation and training opportunities, fully authorised monitoring and real-time notification tracking capabilities are offered at the highest level via the mobile application. This package prevents unexpected costs and provides complete operational peace of mind as your primary solution partner in infrastructure management.
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The most popular extended after-sales service package
With SensCare guarantee
Basic level extended after-sales services
With SensCare guarantee